Refund policy

At Veloura Pets, we take hygiene and pet safety seriously. Because our products come into contact with animals and pet food/grooming environments, we do not accept returns on opened, used, or hygiene-sensitive items.

Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at support@velourapets.com with:
1. Your order number
2. Clear photos or videos showing the issue and the original packaging

Once verified, we will issue an immediate replacement at no cost to you, or process a full refund to your original payment method.

Cancellations:
Orders can be canceled or updated within 2 hours of placement. After this window, orders are automatically transmitted to fulfillment and cannot be canceled.