Shipping policy

Processing & Handling: All orders are processed within 1–3 business days. You will receive an email with your tracking number as soon as your package has shipped. Shipping Rates & Delivery Times: • Standard Insured Shipping: $4.95 flat rate • Orders $50.00 and above: FREE Standard Shipping Estimated Delivery Windows: • Priority Regions (USA, Canada, UK, Australia): 7–12 business days • Rest of the World: 10–18 business days (depending on local customs clearance) Tracking Your Order: Use the tracking number provided in your shipment confirmation email on our Order Tracking page to view real-time updates. If your order has not arrived within 15 business days, please contact support@velourapets.com.